Overview and Scope
This Privacy Policy outlines how Synced.ENT Pty Ltd (ACN XXX XXX XXX) (“Synced.Ent,” “we,” “us,” or “our”) collects, manages, uses, and safeguards your personal data. This applies to all information collected across our websites (including syncedent.com, syncedent.com.au, syncedent.ai, syncedent.app, and related domains), mobile tools, APIs, software, and online applications (collectively, the “Website”).
By engaging with our Website or supplying your details to us, you consent to the handling of your information as described in this policy.
We reserve the right to modify or update this document periodically. Revisions will be published directly to the Website, and we recommend checking back regularly to stay informed. Third-party services or external links featured on our platform operate under their own privacy practices, which fall outside our control.
1. Personal Information We Collect
“Personal Information” refers to any data or opinion that can reasonably identify you as an individual. Depending on how you interact with Synced.Ent, we may collect:
- Identifiers: Your full name, job title, email address, physical mailing address, and phone number.
- Billing Details: Payment information, such as credit card details, required to facilitate transactions.
- Technical & Usage Data: Device identifier, hardware model, IP address, geolocation details, browser log files, page view statistics, and referral sources.
- User Input & Feedback: Responses provided through surveys, customer feedback forms, support tickets, or phone conversations.
- Third-Party Data: Additional information provided directly or via external platforms/accounts where you have permitted us to access data.
We may also gather aggregated, non-identifying user analytics through technologies like cookies and web beacons. You represent that any personal data you submit is yours or that you have proper authorization to provide it.
2. When We Collect Data
We collect personal information at various points of contact, including when you:
- Register or create an account on our platform.
- Communicate with our team via email, chat, phone, or connected social applications.
- Browse, interact with, or view content and advertisements on our Website.
- Apply for employment with Synced.Ent (in which case we may also collect work histories and run background checks via referees or recruitment partners).
3. How We Use Your Information
Your data is processed and utilized for the following core purposes:
- Service Delivery: Providing, maintaining, and allowing access to our services and tools.
- Platform Optimization: Conducting analytics and research to improve system functionality, performance, and user experience.
- Communication: Sending essential transactional updates, security alerts, technical notices, and support messages.
- Marketing & Promotions: Distributing promotional updates, newsletters, and partner offers (where permitted).
- Legal & Business Operations: Fulfilling statutory obligations, managing corporate due diligence (e.g., mergers or acquisitions), and managing employment applications.
We may also partner with trusted data processors to combine information to generate high-level consumer insights, enabling us to personalize content without compromising individual user identity.
4. Marketing Communications
From time to time, we may send direct marketing updates via email, SMS, or mail. You can opt out of receiving promotional content at any time by clicking the “unsubscribe” link provided in the message or contacting us directly.
If you leave an order uncompleted on our Website, we may send automated reminder prompts to help you finalize your transaction.
5. Sharing and Disclosure
We do not sell personal data. However, we may share your information with designated third parties to support our business functions, including:
- Internal staff and related corporate entity team members.
- Service providers (hosting facilities, database managers, payment processors, and IT vendors).
- Professional legal, financial, and compliance advisers.
- Business partners or potential acquirers during structural corporate changes.
- Regulatory, law enforcement, or governmental authorities when required by law.
6. International Data Transfers
To deliver our services effectively, your personal data may be stored or processed on servers operated outside of Australia. By providing your details, you consent to potential overseas processing. We implement safeguards to ensure international service providers adhere to privacy standards consistent with this policy.
7. Cookies and Tracking Technologies
Our Website uses cookies, tracking pixels, and local storage technologies to enhance functionality, remember preferences, and analyze browsing patterns.
- How Cookies Work: These small files sit on your device to help recognize you across sessions.
- Managing Cookies: You can disable cookies in your browser settings; however, doing so may restrict certain features or degrade performance on our Website.
8. Data Security
We employ administrative, physical, and technical safeguards to protect your personal information against loss, theft, misuse, unauthorized access, or modification. While we take precautions to protect your data, no internet transmission or electronic storage system can be guaranteed 100% secure.
9. External Links
Our platform may contain hyperlinked connections to external, third-party sites. Synced.Ent is not responsible for the content, security, or privacy practices maintained by external operators, and we recommend reviewing their respective privacy policies.
10. Accessing and Updating Your Information
You have the right to request access to the personal information Synced.Ent holds about you, or to request corrections if the data is inaccurate or outdated.
To submit a request, contact us using the details below. We may need to verify your identity before processing your request. For complex requests requiring extensive records searches, an administrative processing fee may apply.
11. Complaints and Resolution
If you believe your privacy has been compromised or wish to lodge a complaint regarding our data practices:
- Send an email to hello@syncedent.com with your full name, contact information, and a clear description of the issue.
- Our team will review your inquiry and respond within a reasonable timeframe.
- If you remain dissatisfied with our resolution, we will provide guidance on additional steps and external regulatory options available to you.
Contact Us
For any inquiries, data access requests, or privacy concerns, please reach out to our team:
Synced.ENT Pty Ltd
601/12 Mounts Street, North Sydney Australia
Email: hello@syncedent.com
synced